Entertainment at Jillivo should always be fun — never stressful. Keep your gaming experience healthy and enjoyable by playing responsibly. We're always here for you.
Set daily, weekly, or monthly deposit limits on Jillivo. Limits take effect immediately once set, but increasing a limit requires a 24-hour waiting period.
Extended gaming sessions put strain on your mind. Use Jillivo's session timer — you'll receive an automatic notification when your set time is up.
Need to step back? Activate a cooling-off period ranging from 1 day to 6 weeks. During this time you will not be able to log in or place any bets.
If you need a longer break, self-exclude for anywhere from 6 months to 5 years. During this period you will also stop receiving any marketing communications from Jillivo.
View your complete gaming history and spending records. Jillivo's transparent reporting system helps you understand your own behaviour.
Want to keep a family member safe? Jillivo's protection team is always ready to help. Account restrictions can be requested by a third party on a member's behalf.
Jillivo believes online gaming is only truly enjoyable when played mindfully. Responsible gaming means enjoying games while keeping full control over your time, money, and emotions. Gaming is entertainment — not a source of income or a solution to personal problems.
Online gaming is growing in popularity across Bangladesh. Like any form of entertainment, moderation is essential. Jillivo's responsible gaming policy goes beyond rules — it is a complete support system designed to help you build healthy gaming habits.
Only players aged 18 and above are permitted on Jillivo. Age verification is our top priority.
Building healthy gaming habits doesn't have to be difficult, but it does require awareness. Jillivo's experienced team recommends a set of core principles to help keep your gaming enjoyable over the long term.
Problem gaming usually develops gradually. In the early stages, it can be hard to notice when a habit is slipping out of control. Jillivo wants you to recognize these warning signs early.
If you notice even one of the signs below, contact Jillivo's support team without delay.
Jillivo's platform offers a range of practical tools to help you stay in control of your gaming experience. All tools are completely free and can be activated at any time from your account settings.
Limit decreases take effect immediately, but increasing or removing a limit requires a 24-hour cooling-off period. This helps prevent impulsive decisions.
Ask yourself the following questions honestly:
If you answered yes to two or more questions, please contact our support team.
Jillivo's responsible gaming team is available 24/7, every day of the week. All consultations are completely confidential.
Send any responsible gaming request to: [email protected] — Response guaranteed within 48 hours.
Set daily, weekly, or monthly deposit limits from your account settings. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour delay to prevent impulsive overspending.
Decide in advance the maximum amount in BDT you are willing to lose within a given period. Once you reach that limit, Jillivo will automatically stop accepting further bets.
Set a time limit for how long you want to play in one session. Once the time is up, Jillivo will log you out and suggest taking a break.
Fully close your account for 6 months, 1 year, 2 years, or 5 years. During the self-exclusion period, you will not receive any promotional emails or notifications.
A pop-up message will appear at set intervals showing how long you have played and how much you have won or lost. This information helps you make informed decisions.
If there are children or teenagers in your household, set a PIN lock on your account. Jillivo strictly enforces its 18+ policy and applies additional verification to any account flagged as suspicious.
Set your protection limits on your Jillivo account in just a few steps:
Sign in to Jillivo with your username and password.
Go to the "Responsible Gaming" section via the profile icon in the top right corner.
Choose what you need — deposit limits, loss limits, session timers, or self-exclusion.
Enter the amount or time limit and confirm.
Decreasing a limit takes effect immediately. Increasing one requires a 24-hour waiting period.
If you cannot resolve the issue on your own, reach out to Jillivo's support team for help:
Click the live chat option on the platform — available 24/7.
Feel free to share your situation openly — everything you tell us stays private.
Jillivo's responsible gaming specialists will help you find the right solution for your needs.
Our support team can help you directly with activating protection limits or self-exclusion.
Every game on Jillivo should be enjoyable. Use our responsible gaming tools to create a safe account today.