Jillivo Terms and Conditions — Know the Rules Before You Play

1 General Terms and Conditions

Jillivo is an online gaming platform serving users in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between Jillivo and its users. By using the platform, you confirm that you have read, understood, and agreed to these terms.

Jillivo reserves the right to modify these Terms and Conditions at any time. Users will be given adequate notice before changes take effect. Continued use of the platform after any update constitutes acceptance of the revised terms.

• These Terms and Conditions are available in both English and Bengali; the English version shall prevail in the event of any discrepancy.
• Individual promotional offers on Jillivo may carry specific terms that apply in addition to these general terms.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

2 Account Registration & Eligibility

To register an account and play on Jillivo, you must meet the eligibility requirements listed below. Jillivo is firmly committed to keeping minors away from gaming.

• You must be at least 18 years old at the time of registration.
• Each individual may operate only one account.
• All information provided at registration must be accurate, complete, and up to date.
• Online gaming must be legally permitted in your jurisdiction.
• Using your account as a professional player or as part of an organized syndicate is strictly prohibited.
• Family members of Jillivo employees are not eligible to participate in certain promotions.

3 Deposit & Withdrawal Policy

All financial transactions on Jillivo are governed by specific rules that apply equally to every user. Following these rules is essential to ensure safe and efficient transactions.

• Deposits must be made exclusively through approved payment methods — mobile banking, bank transfer, or approved electronic wallets.
• KYC verification must be completed on your account before any withdrawal can be processed.
• Withdrawals must be made using the same method as the original deposit; withdrawals via a different method are subject to approval.
• Using a third-party payment account is strictly prohibited.
• Minimum and maximum deposit and withdrawal limits are displayed on the platform and are subject to change.
• Any transaction flagged as suspicious will not be processed without additional verification.

Jillivo makes every effort to process withdrawal requests within 24 hours. In some cases, however, additional time may be required due to KYC verification or scheduled system maintenance.

4 Bonus & Promotional Offers

Jillivo's bonuses and promotional offers are designed to enhance the user experience. However, certain important conditions apply to their use.

• Each bonus offer has specific wagering requirements that must be met before any withdrawal can be made.
• Using multiple accounts to claim bonus benefits is strictly prohibited.
• Wagering must be completed before the bonus expires.
• Certain games may contribute at a different rate toward bonus wagering requirements.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.
• Jillivo reserves the right to modify or cancel any bonus offer at any time.

5 Gaming Rules

Every game on Jillivo operates under specific rules. Game outcomes are determined by RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

• Game outcomes are entirely random and are not influenced by Jillivo in any way.
• If a game is interrupted due to a technical error, the result of the last confirmed round will be deemed valid.
• Any winnings obtained by exploiting software or system errors will be voided.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, if an event is cancelled, the bet will be refunded.

6 Prohibited Activities

The following activities are strictly prohibited on the Jillivo platform. Violating these prohibitions will result in account suspension or permanent closure.

• Using the platform for money laundering or any other illegal financial activity.
• Playing games using bots, automated software, or artificial intelligence.
• Creating multiple accounts across members of the same household to claim bonuses.
• Hacking, phishing, or any other form of cybercrime.
• Harassing or defrauding other users.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.

7 Account Suspension & Closure

Jillivo may temporarily suspend or permanently close an account under the following circumstances.

• If evidence of a terms violation is found.
• Failure to pass KYC verification or submission of fraudulent documents.
• If suspicious financial activity is detected.
• At the user's own request (self-exclusion).
• Extended periods of account inactivity.

Users may request to close their account at any time. Any available balance will be refunded subject to verification.

8 Limitation of Liability

Jillivo always strives to maintain the highest standard of service. However, there are limitations to Jillivo's liability that all users should be aware of.

• Jillivo is not liable for any game losses resulting from an internet disconnection.
• Jillivo will not be held liable for technical issues caused by third parties.
• Jillivo is not liable for service interruptions caused by natural disasters or other force majeure events.
• Jillivo is not responsible for any loss arising from a user sharing their account credentials with others.

9 Privacy & Data Protection

Jillivo is committed to protecting users' personal data. Our Privacy Policy explains in detail how information is collected, used, and stored.

• Personal information is used solely for platform operation purposes.
• User data is not shared with third parties except where required by law.
• All data is secured with SSL encryption.
• For more details Privacy Policy View page.

10 Terms Changes & Contact

Jillivo may update these Terms and Conditions as needed. Users will be notified of significant changes via their registered email or through an on-platform notification.

If you have any questions or feedback regarding these terms, please contact our support team. We are always ready to help.